These Terms govern your use of vetwhistle, a comprehensive platform designed for booking a range of pet services delivered directly to your doorstep. By accessing or using the app, you acknowledge that you have read, understood, and agree to be bound by these Terms. This agreement establishes the rules and guidelines that apply to all users of the platform, ensuring a safe, efficient, and enjoyable experience for everyone involved.
We provide a comprehensive suite of pet services, including grooming, veterinary care, training, and other specialized services, all conveniently performed at your home. Our aim is to make pet care as hassle-free as possible, offering quality and comfort for both you and your pet.
Users are required to create an account with accurate and complete information. This ensures we can provide the best possible service and communicate effectively with you.
You must maintain the confidentiality of your login credentials and are fully responsible for all activities that occur under your account.
We encourage you to use a strong password and notify us immediately if you suspect any unauthorized use of your account.
Service fees are clearly outlined within the app. The cost for each service may vary depending on the specifics of the service and location.
We support various payment methods, including credit/debit cards and other secure payment options. Payments are processed at the time of booking to confirm your appointment.
To avoid incurring cancellation fees, you must cancel your bookings within the timeframe specified in our cancellation policy. This policy ensures fair scheduling practices and availability for all users.
All users must use the app in compliance with applicable laws and regulations. We expect users to act responsibly and courteously when interacting with service providers and other users.
Users are prohibited from engaging in any behavior that could harm, disrupt, or abuse the platform, its users, or its service providers. This includes, but is not limited to, posting harmful or offensive content, attempting to hack the app, or misusing the services provided.
Our platform connects you with independent contractors who provide the services.
These service providers operate independently, and vetwhistle is not responsible for their actions, performance, or the quality of services provided.
We strive to ensure that all service providers meet high standards of professionalism and quality.
Vet Whistle is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the platform or services.
This limitation applies to all aspects of the service, including but not limited to, the actions of service providers and the accuracy of information provided on the app.
We reserve the right to terminate your access to the app and its services at our discretion, especially if you violate these Terms.
Termination may be immediate and without prior notice, in order to protect the integrity and security of our platform and the interests of other users.